Emirates Post for Best Customer Experience Strategy
07 APR 2018

Emirates Post for Best Customer Experience Strategy

Emirates Post Group (EPG) won the 2017 Service Olympian Award for Best Customer Experience Strategy in the Government category at a gala dinner held at Jumeirah Emirates Towers earlier this year.

Organized and awarded by Ethos Integrated Solutions, the award focuses on demonstrating a customer centric strategy to raise the bar in customer satisfaction and excellence. Emirates Post Group's Acting CEO, HE Abdulla Mohammed Alashram and Chief Regulatory and Licensing Officer, Sultan Al Midfa, received the award from CEO Robert Keay of Ethos Integrated Solutions.

Commenting on the win, HE Alashram said, "Enhancing customer service is one of our core goals. Customer service, customer retention, and complaint handling are becoming ever more important in a highly digitized and connected environment. Comprehensive service offerings, while addressing the various needs of a continuously growing customer base, continue our commitment to developing and improving. The award recognizes the efforts of employees individually and collectively in providing integrated solutions for customer service; delivering happiness in our daily interaction with our customers and communities".

The Service Olympian Award, the most coveted customer experience awards in the Middle East, follows the Customer Experience Implementation Model in its assessment and selection process based on the six dimensions of customer experience: planning, development, delivery, and enhancement. Based on global best practice and market research studies conducted by the International Customer Service Institute, the judges go through submissions from several UAE-based private sectors and government entities towards 19 category awards.

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